Abstract

An intense process of reorganization in health care institutions requires improvement in medical service quality. The main purpose of changes in nursing nowadays is optimizing health care quality, which leads to patient’s maximal satisfaction.

The aim of this paper is presentation of the patients’ opinions about the quality of health resort nursing.

The study took place in 2006 among patients of Health Resort “Tęcza” in Ustka. All patients staying there since April to November 2006 (171 people) were asked to fulfill individually anonymous questionnaires. In the opinion of 2/3 patients, on admission day the nursing personnel showed them interest and kindness. Over a half of the surveyed people stated that nurses did not visit patients in their rooms in order to check their health status. Simultaneously, 66% patients believed that in case of worsening of their health status, they can expect immediate and professional help from nurses. In the opinion of over a half of patients, the quality of nursing in Health Resort “Tęcza” deserved a good mark and in the opinion of over 1/3 – a very good mark. Over 90% of patients were planning to recommend this health resort to their friends.